INFORMATION
HOW WE WORK
Purchase, delivery, warranty and service support
HOW TO BUY
DELIVERY AND WARRANTIES
SERVICE
1. CHOOSE A PRODUCT
OR SEND A REQUEST
Choose a product
from our collection
or send us your idea, photo,
or reference.
2. PRELIMINARY OFFER
We clarify the main details
and provide an
estimated price,
possible production option,
and lead time.
3. DEPOSIT AND
FINAL DETAILS
After you approve the price and lead time, we issue an invoice for the deposit. After payment, we confirm the details such as dimensions, color, finish, delivery, and installation.
4. PRODUCTION
AND DELIVERY
We manufacture the product and show you the finished result. After the final payment, we ship the order or deliver and install it at your address.
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Production usually takes 1–3 weeks, depending on the complexity of the product and the current workshop workload.
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Most products can be customized in size, color, finish, and selected details.
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For custom projects, after the initial discussion we prepare an individual offer based on your request.
Reliable packaging
We use reinforced packaging
and protective materials to ensure the piece arrives in perfect condition.
Items damaged during delivery
are replaced.
Delivery across Turkey and worldwide
We deliver across Turkey and to most countries worldwide through
trusted partners.
Delivery within Turkey is
INCLUDED IN THE PRICE.
FREE
We carry heavy pieces
to the installation area.
Items that require assembly
or connection
are professionally installed.
Warranty
Most pieces come with
a lifetime warranty.
Electronic components and third-party parts are covered by the
manufacturer’s warranty period.
Always in touch
We are always available for consultation, including weekends and holidays. Urgent on-site service for fixed, non-removable structures: 24 hours within Turkey, 72 hours worldwide.
Product repair and finish restoration
We repair structural elements.
We professionally restore surfaces and the original appearance of the pieces.
Production of missing elements
We produce missing parts or replace lost elements
while preserving the original style.
Have questions?
Message us on WhatsApp — we’ll reply quickly and help you find the best solution.
Antalya, Türkiye
Tel. +90 530 209 32 68
ic.mekansal.art@gmail.com